Privacy Policy

Thank you for visiting our website. At LUXGAS, we prioritize transparency and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data. Please read this policy carefully to understand our practices and your rights under applicable law.

When Does This Policy Apply?

This policy applies to personal information for which we act as a "data controller" under applicable law. It includes information collected through our websites that link to this policy ("Sites") and any interactions you have with us. This policy also incorporates our Cookies and Similar Technologies Policy.

This policy does not apply when you purchase our products or when we process personal data on behalf of a customer (local distributor). For information about our customer's data practices, please contact the relevant customer directly, as we are not responsible for their privacy or security practices.

How Do We Collect and Use Personal Information?

We collect and use the following types of personal data for various purposes. Note that some features of the Sites may require personal information to function.

Category	Description and Purpose
Contact Information	When you contact us or submit a query via our Sites, request a demo, or inquire about our products or services, we collect your name, company name, work email address, and phone number. We process this information to deliver our products and services, provide customer support, ensure the security of our Sites, manage our databases and backups, maintain customer relationships, communicate with you, and keep records of our communications. The legal basis for this processing is your consent, our legitimate interests in administering our Sites and business, managing customer relationships, direct marketing, and fulfilling contractual obligations.
Account Registration Information	When you register with us, we collect your contact information, company website URL, and a record of the products and services you have registered for. This information is used to provide our products and services, support, and communication, as well as to maintain privacy and security. Processing is based on your consent and our legitimate interests in site and business administration, customer relationship management, and contract performance.
Communications and Inquiries	In addition to contact information, we collect the subject matter of your message and any comments or additional information you provide. We use this data for customer support, site security, relationship management, and communication. Legal grounds for processing include consent, legitimate interests in site and business management, and fulfilling contractual obligations.
Cookies and Similar Technologies	Our Sites utilize cookies and similar technologies as described in our Cookies and Similar Technologies Policy. Disabling cookies may affect the functionality of certain Site features.
Device and Usage Information	We automatically collect information from your browser and device, including your internet browser type, referring website, IP address or device ID, operating system, screen size, and technical details. We also collect data on your interactions with our platform, such as access times, hardware and software information, event information, crash data, cookie data, and feature usage. This information is used to operate the Sites, provide requested content and functionality, enhance user experience, and perform usage analytics. The legal basis for this processing is our legitimate interest in monitoring and improving our Sites.

Other Processing Activities

We may also process personal information for the following purposes:

• Legal Claims: Establishment, exercise, or defense of legal claims in court, administrative, or other proceedings. The legal basis for this processing is our legitimate interest in protecting legal rights.
• Risk Management: Obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interest in protecting our business.
• Consistent Purposes: Purposes consistent with those for which your personal information was provided.

Legal Grounds for Processing

We process personal information based on the following legal grounds:

• Performance of Services: Necessary to perform services you have requested or comply with contractual obligations.
• Legal Obligations: Compliance with legal obligations and record-keeping.
• Legitimate Interests: Our legitimate interests or those of a third-party recipient, provided they do not override your interests or rights.
• Public Display: Information you have chosen to publish on public areas of the Sites.
• Vital Interests: Protection of your vital interests.
• Public Interest: Processing necessary in the public interest.
• Consent: Your express consent for specific processing activities.

Data Sources

We primarily collect information directly from you. We may also receive marketing leads from our partners and transactional data from payment service providers.

Location of Processing

Personal information is transferred to, stored, and processed in various countries where we or our affiliates, partners, service providers, or agents maintain facilities. By providing personal information or using the Sites, you consent to data processing in locations that may not offer the same level of protection as your country of residence. We rely on recognized legal bases for international data transfers, such as express consent or contractual necessity.

How Do We Share Your Personal Information?

We only disclose personal information as described below:

Category	Disclosure Contexts
Corporate Affiliates	We share personal information with our corporate subsidiaries, affiliates, and their respective officers, directors, employees, accountants, attorneys, and agents.
Acquisitions and Similar Transactions	In the event of business acquisitions, mergers, reorganizations, or sales, we may disclose personal information to successor entities or purchasers.
Disclosures with Your Consent	With your consent, we may share personal information with third parties not described in this policy.
Legal Obligations and Rights	We disclose personal information to comply with legal requirements, such as subpoenas or court orders, and to establish or defend legal rights.
Service Providers	We share personal information with distributors, agents, contractors, and service providers to support Site administration, product and service delivery, marketing, technical support, and other legitimate purposes. This includes hosting services, analytics, CRM providers, marketing partners, customer support, and payment processors.
Business Partners	We share marketing leads with business partners who market and resell our products.
Professional Advisors	We share personal information with insurers and professional advisors, including attorneys, accountants, consultants, and auditors, who provide support services on our behalf.
Deidentified or Aggregated Data	We share aggregated and deidentified information for compliance, business, marketing, and analytical purposes.

How Long Do We Process Your Information?

We retain personal information for as long as necessary to fulfill collection purposes, comply with legal obligations, resolve disputes, protect assets, provide services, and enforce agreements. We take steps to delete personal information when required by law, when it is no longer needed, or upon your request unless retention is necessary to comply with legal, regulatory, or contractual obligations.

We may retain anonymous, de-identified, and aggregated information for reporting, benchmarking, analytics, and product improvement. Deleted data is removed from active servers and databases but may remain in archives when deletion is impractical.

How Do We Protect Your Personal Information?

We implement security measures to protect personal information from unauthorized access, loss, use, alteration, or disclosure. Our security procedures are periodically reviewed and updated to incorporate appropriate technologies and methods.

However, no security system is perfect, and data transmission over the Internet cannot be guaranteed as 100% secure. While we strive to protect your data, use of our Sites is at your own risk, and we cannot ensure complete data security under all circumstances.

In the event of a data breach, we will notify you and any applicable regulator as required by law.

Your Rights and Choices

To exercise your rights and choices under this policy, please contact us using the details provided at the end of this document.

• Email Preferences: To opt out of marketing communications, click the "manage subscription" link at the bottom of our emails or contact us with your name and email address. Registered users cannot opt out of transactional emails related to their account.

• Accuracy and Updates: To update or correct your personal information, contact us using the provided details. We are not responsible for losses arising from inaccurate, inauthentic, or incomplete data provided by you.

• Complaints: If you believe your rights have been violated, please contact us to lodge a complaint. You may also have the right to complain to a supervisory authority or seek legal remedies.

Individual Rights

Depending on local data protection laws, you may have certain rights regarding your personal data. These rights may include:

• Access: Request access to your personal information and information about how it is processed.

• Rectification: Request correction of inaccurate or incomplete personal information.

• Erasure: Request deletion of personal information when it is no longer necessary or under specific conditions.

• Restriction: Request restriction of processing under certain circumstances.

• Objection: Object to processing based on legitimate interests, public interest, or direct marketing purposes.

• Withdraw Consent: Withdraw consent for processing when consent is the legal basis.

• Data Portability: Request transfer of personal information to another data controller where feasible.

To exercise these rights, contact us using the details provided in this policy. We will respond in accordance with applicable law.

EU/EEA Residents

Residents of the EU/EEA have specific rights under local data protection laws, including:

• Right of Access: Request confirmation of data processing and access to personal data.

• Right of Rectification: Request correction of inaccurate or incomplete information.

• Right to Erasure: Request deletion of personal data under specific conditions.

• Right to Restrict Processing: Request processing restriction under certain circumstances.

• Right to Object: Object to processing for legitimate interests, public interest, or direct marketing.

• Right to Withdraw Consent: Withdraw consent for processing based on consent.

• Right to Data Portability: Request data transfer to another controller, where feasible.

To exercise these rights, please contact us using the details provided in this policy.

Updates to this Privacy Policy

We may update this Privacy Policy as necessary to reflect changes in our practices. Any changes will be effective upon posting on our website. If material changes are made, we will notify you and provide the updated policy. Your continued use of our Sites and services after changes are posted constitutes acceptance of the updated policy.

Questions and Concerns

For questions or concerns about this Privacy Policy or your personal information, please contact us:

Email: sales@lux-gas.com