Last updated: 22 September 2026
Thank you for visiting LUXGAS. We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how LUXGAS collects, uses, stores, and protects personal information when you visit https://lux-gas.com, submit a wholesale or distributor enquiry, communicate with us, or use services connected to our website.
For the purposes of this Policy, LUXGAS is headquartered in Estonia and operates as a business-to-business supplier of food-grade nitrous oxide products for professional and commercial customers in Europe, the United States, and other markets.
For privacy questions or requests, contact us at:
Email: privacy@lux-gas.com
1. Business-only website
LUXGAS operates as a business-to-business supplier. Our website and enquiry services are intended for registered businesses, wholesalers, distributors, importers, foodservice businesses, hospitality businesses, catering businesses, professional kitchens, bakeries, and other commercial customers.
The website may display a business-access notice requiring visitors to confirm that they represent a registered business and have a legitimate commercial interest in LUXGAS products and services.
Our products are not offered for consumer, recreational, inhalation, or other non-permitted uses. The website also includes an age-confirmation step. The website and products are not directed to children or persons under 18.
2. When this Policy applies
This Policy applies to personal information collected through:
-
The LUXGAS website
-
Email, telephone, WhatsApp, or other communication methods selected by you
-
Lead-management and customer-relationship systems used by LUXGAS
-
Website analytics, attribution, security, and similar technologies
-
Business enquiries, quotations, orders, payment records, and related communications
This Policy does not apply to websites, platforms, payment services, social-media services, or other services operated by third parties. Those services have their own privacy policies and terms.
Our use of cookies and similar technologies is explained in our Cookie Policy.
3. Personal information we collect
3.1 Information you submit
When you submit a wholesale or distributor enquiry, we may collect information such as:
-
First name and last name
-
Business name
-
Email address
-
Telephone number
-
Country associated with the telephone number
-
Preferred contact method
-
City
-
Country
-
Number of pallets or estimated order quantity
-
Message and other information you choose to provide
-
Consent and communication preferences
-
Information relevant to assessing whether the enquiry is from a genuine business
Please do not submit sensitive personal information unless it is necessary for your enquiry.
3.2 Communication information
If you contact us by email, phone, WhatsApp, or another selected communication method, we may collect:
-
The content of your message
-
The date and time of the communication
-
Your contact details
-
Any documents or information you choose to send
-
Internal notes needed to manage your enquiry
We use your preferred contact method where reasonably possible. For example, if you select WhatsApp, our sales team may use WhatsApp to respond to your business enquiry.
3.3 Lead attribution and website-usage information
When you visit our website or submit a form, we may collect information about how the enquiry reached us and how the website was used. This may include:
-
Source category
-
Traffic channel
-
Lead source
-
First landing page
-
Current page
-
First visit date and time
-
Referring website
-
Initial referrer
-
Visitor ID
-
Session ID
-
Whether the visitor is new or returning
-
Number of pages viewed
-
Session duration
-
Device type
-
Browser
-
Operating system
-
Language
-
Time zone
-
Screen size
-
IP address or similar technical identifier, where collected
-
Website events and form-submission information
This information helps us understand where business enquiries come from, measure marketing performance, protect the website, and improve our lead-generation process.
3.4 CRM lead score
Information submitted through the distributor form and related attribution information may be sent to our internally managed customer-relationship management system.
Our CRM may automatically generate a lead-quality score based on information such as:
-
Business type
-
Country
-
Location
-
Order or pallet quantity
-
Contact details
-
Message content
-
Business qualification information
-
Source and attribution data
The score is used to help our sales team prioritise follow-up. It is not intended to automatically accept or reject an enquiry, set a price, or make a legally significant decision about you. Our sales team reviews and handles enquiries through the CRM and authorised email systems.
You may contact us at privacy@lux-gas.com if you have questions about the use of your information in this lead-scoring process.
3.5 Payment and transaction information
LUXGAS currently accepts payment by bank transfer.
When a transaction takes place, we may process information needed to:
-
Prepare an offer or invoice
-
Confirm payment
-
Match a payment to an order
-
Deliver products
-
Maintain accounting records
-
Comply with tax, legal, and financial obligations
-
Resolve payment or order disputes
We do not request or process credit-card numbers through the distributor enquiry form. If LUXGAS introduces additional online payment methods in the future, this Policy will be reviewed and updated.
4. How we use personal information
We may use personal information to:
-
Respond to wholesale and distributor enquiries
-
Provide prices, quotations, product information, and availability
-
Contact you through your selected communication method
-
Assess whether an enquiry relates to a genuine business
-
Prioritise enquiries using our CRM lead score
-
Manage customer and distributor relationships
-
Prepare offers, invoices, and orders
-
Confirm bank-transfer payments
-
Arrange product delivery and order support
-
Maintain business, accounting, and transaction records
-
Operate, secure, and troubleshoot the website
-
Measure website visits, traffic sources, campaigns, and lead submissions
-
Improve our website, forms, products, services, and customer support
-
Detect fraud, misuse, security incidents, or unlawful activity
-
Establish, exercise, or defend legal claims
-
Comply with legal and regulatory obligations
LUXGAS does not currently operate a newsletter programme. We may send communications necessary to respond to your enquiry, manage a business relationship, provide transaction information, or complete an order.
5. Legal bases for processing
Depending on the circumstances and applicable law, we process personal information on the following bases:
-
Steps at your request: When you ask for prices, product information, a quotation, distributor information, or another business response.
-
Contractual necessity: When processing is needed to prepare, perform, or administer a business transaction or order.
-
Legitimate interests: To manage business enquiries, operate the CRM, prioritise sales follow-up, secure the website, prevent misuse, measure performance, maintain records, and operate our business, provided those interests do not override your rights.
-
Legal obligations: To maintain accounting, tax, payment, transaction, safety, and other legally required records.
-
Consent: Where applicable law requires consent, including certain communications, cookies, or similar technologies. You may withdraw consent where consent is the legal basis.
The applicable legal basis depends on the specific processing activity. We do not treat every activity as being based on consent.
6. Cookies and similar technologies
LUXGAS may use essential cookies and similar technologies needed for website operation, business-access controls, age confirmation, security, form functionality, and user preferences.
Where enabled, we may also use analytics, attribution, advertising, and conversion-measurement technologies to understand website traffic, marketing performance, and lead submissions.
The technologies used may collect information such as:
-
Device and browser information
-
IP address or similar identifier
-
Referring page
-
Campaign and traffic-source information
-
Pages viewed
-
Website events
-
Form-submission events
-
Cookie identifiers
-
Session and visitor identifiers
Where applicable law requires consent for non-essential cookies or similar technologies, those technologies should be activated only after the required consent is obtained. You can manage certain cookies through the website’s cookie controls or your browser settings.
For further information, see our Cookie Policy.
7. How we share personal information
We may share personal information with the following categories of recipients where necessary for the purposes described in this Policy:
-
Authorised LUXGAS sales and customer-support personnel
-
Our internally managed CRM system
-
Authorised email and communication systems
-
Hosting, website, security, analytics, attribution, and technical service providers
-
Accounting, banking, payment-verification, legal, and professional advisers
-
Delivery, logistics, and fulfilment providers where needed to complete an order
-
Government authorities, regulators, courts, or law-enforcement bodies where legally required
-
A successor or purchaser in connection with a merger, acquisition, restructuring, sale of assets, or similar transaction
We do not operate a newsletter and do not sell personal information as a business model.
We do not routinely share distributor enquiries with unrelated third parties. If a specific enquiry must be referred to a distributor, agent, or business partner, we will do so only where there is an appropriate business reason and a lawful basis for the disclosure.
8. International processing
LUXGAS is headquartered in Estonia, but personal information may be transferred to, stored in, or processed in other countries where our authorised service providers, email systems, CRM infrastructure, technical providers, professional advisers, or business-support partners operate.
Those countries may have privacy laws that differ from the laws in your country of residence.
Where applicable law requires safeguards for an international transfer, we aim to use an appropriate recognised safeguard, such as an adequacy decision, contractual safeguards, or another legally recognised transfer mechanism.
You may contact privacy@lux-gas.com to request further information about relevant international transfers, subject to lawful limitations.
9. How long we retain personal information
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.
The retention period depends on:
-
Whether the enquiry remains active
-
Whether a quotation, order, or business relationship exists
-
Accounting, tax, payment, and legal obligations
-
Dispute-resolution or legal-claim requirements
-
Security, fraud-prevention, and misuse-prevention needs
-
Whether the information is needed to demonstrate consent or communication preferences
-
Technical limitations affecting backup deletion
When personal information is no longer needed, we take reasonable steps to delete it, anonymise it, or securely restrict it. Information may remain temporarily in secure backups where immediate deletion is not technically practical.
10. How we protect personal information
We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration, or disclosure.
These measures may include access controls, account protections, secure service configurations, restricted staff access, and periodic review of our security practices.
No internet transmission or storage system can be guaranteed to be completely secure. In the event of a personal-data breach, we will take the steps required by applicable law, which may include notifying affected individuals or a regulator.
11. Your rights and choices
Depending on applicable law, you may have the right to:
-
Request access to your personal information
-
Ask us to correct inaccurate or incomplete information
-
Request deletion of personal information
-
Request restriction of processing
-
Object to processing based on legitimate interests
-
Object to direct marketing where applicable
-
Withdraw consent where consent is the legal basis
-
Request data portability where the legal requirements are met
-
Ask questions about automated lead scoring
-
Lodge a complaint with a competent data-protection supervisory authority
To exercise a right, contact privacy@lux-gas.com. We may request information needed to verify your identity and protect against unauthorised requests.
We will respond within the period required by applicable law. Some rights are subject to legal exceptions, including accounting, tax, contractual, security, fraud-prevention, and legal-claim requirements.
12. European residents
If you are located in the European Union or another jurisdiction with comparable data-protection rights, you may have the rights described above.
You may also contact the data-protection authority in the country where you live, work, or believe that a violation occurred.
13. United States residents
LUXGAS serves business customers in the United States. Certain US state privacy laws may apply depending on the relevant legal thresholds and the context in which information is collected.
Where a US privacy law applies, LUXGAS will provide the rights and choices required by that law, which may include rights to access, correct, delete, opt out of certain data uses, and avoid unlawful discrimination for exercising privacy rights.
For US privacy requests, contact privacy@lux-gas.com.
14. Children and age restriction
Our website and services are intended for businesses and adults. They are not directed to children under 18.
We do not knowingly request personal information from children under 18. If we learn that we have collected personal information from a person under 18, we will take reasonable steps to delete it.
If you believe that a person under 18 has submitted information to us, contact privacy@lux-gas.com.
15. Third-party websites and services
Our website may contain links to third-party websites, social-media platforms, payment-related services, embedded content, or other external resources.
Those third parties operate under their own privacy policies and terms. LUXGAS is not responsible for the privacy, security, content, or data practices of third-party websites or services.
16. Changes to this Policy
We may update this Privacy Policy when our processing activities, systems, legal obligations, or business practices change.
The revised Policy will be posted on this page with a new “Last updated” date. Where required by law, we will provide additional notice of material changes.
The updated date shows when this Policy was last reviewed or changed. It does not by itself replace the requirement for the Policy to accurately describe our actual data practices.
17. Contact
For questions, privacy requests, or complaints about this Policy, contact:
Email: privacy@lux-gas.com
Related LuxGas pages:
